Privacy Policy

Introduction

Welcome to Pyro Flare Breaker Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, address, email address, and phone number
• Payment information and billing details
• Government-issued ID for registration purposes
• Reservation and stay preferences
• Emergency contact information
• Special requests or accessibility needs

Automatically Collected Information

• IP addresses and device information
• Browser type and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies
• Location data (with your consent)

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and managing your stay
• Providing customer service and support
• Processing payments and billing
• Communicating about your reservation or account
• Improving our services and guest experience
• Marketing our services (with your consent)
• Complying with legal obligations
• Ensuring safety and security of our premises

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our business
• Legal Compliance: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety of our guests or staff

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular backups and disaster recovery procedures

5. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for marketing communications

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Our cookies include:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Marketing Cookies: Used for targeted advertising (with consent)

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Typical retention periods include:

• Guest registration data: 7 years after checkout
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years
• Security footage: 30 days (unless required for investigation)

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Adequacy decisions by privacy authorities
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our hotel

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the privacy laws of Canada and the Province of Ontario. Any disputes will be resolved in the courts of Ontario, Canada.